Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how 83ph ("83ph," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the 83ph online casino platform, website, and related services (collectively, the "Platform").

By registering an account, accessing the Platform, or otherwise providing your personal information to 83ph, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

83ph acts as the Personal Information Controller (PIC) in respect of the personal data it collects from users of the Platform, as defined under the Data Privacy Act of 2012.

Personal Data We Collect

83ph collects personal data that is necessary for the operation of the Platform, compliance with legal obligations, and the delivery of a safe and personalised gaming experience. The categories of personal data we collect include:

83ph collects personal data directly from you (e.g., during registration and KYC), automatically through your use of the Platform (e.g., cookies and server logs), and from third-party identity verification and payment service providers where necessary.

How We Use Your Personal Data

83ph processes your personal data only for legitimate, specified purposes. We use your data to:

• Create, verify, and manage your 83ph account.
• Verify your identity and age (21+) in compliance with PAGCOR regulations and the Data Privacy Act.
• Process deposits and withdrawals via GCash, Maya, and Philippine bank transfer.
• Detect, investigate, and prevent fraud, money laundering, and other unlawful activity.
• Provide customer support and respond to your enquiries.
• Personalise your gaming experience and recommend relevant games or promotions.
• Send you transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts).
• Send you promotional communications, where you have consented to receive them.
• Administer responsible gaming tools and comply with self-exclusion obligations.
• Comply with applicable Philippine laws, regulations, and regulatory requirements.
• Improve the Platform through analytics and performance monitoring.

83ph will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

Legal Basis for Processing

Under the Data Privacy Act of 2012, 83ph processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR licensing requirements, and the Data Privacy Act itself.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and certain cookie uses, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing & Disclosure

83ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, Maya, and Philippine banking partners, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers who assist 83ph in verifying your identity and age.
• Game providers: Licensed game studios and live dealer operators whose games are available on the 83ph Platform, to the extent necessary for game delivery and fairness auditing.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or regulation.
• IT and security service providers: Cloud hosting, cybersecurity, and analytics providers who process data on 83ph's behalf under strict data processing agreements.
• Legal and professional advisers: Lawyers, auditors, and compliance consultants, where necessary for the conduct of 83ph's business.

All third parties with whom 83ph shares personal data are required to handle that data in accordance with the Data Privacy Act of 2012 and to implement appropriate technical and organisational security measures.

Cookies & Tracking Technologies

83ph uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and deliver a personalised experience. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled without affecting core functionality such as login sessions and security.
• Functional cookies: Remember your preferences (e.g., language, display settings) to improve your experience.
• Analytics cookies: Collect anonymised data about how players use the Platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content, where you have consented to receive marketing communications.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. 83ph does not use cookies to collect sensitive personal information beyond what is described in this Policy.

Data Retention

83ph retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Technical and usage data is retained for up to two (2) years from collection.

Upon expiry of the applicable retention period, 83ph will securely delete or anonymise your personal data in accordance with its data disposal procedures.

Data Security

83ph implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols.
• Encryption of sensitive data at rest.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing.
• Two-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and potential data breaches.

In the event of a personal data breach that is likely to result in harm to affected individuals, 83ph will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 83ph:

• Right to be informed: The right to know what personal data 83ph collects and how it is used — which is the purpose of this Policy.
• Right of access: The right to request a copy of the personal data 83ph holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to 83ph's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data rights have been violated.

To exercise any of these rights, please contact 83ph's Data Protection Officer via the contact details in Section 12. 83ph will respond to all verified requests within fifteen (15) business days, as required by the Data Privacy Act.

Children's Privacy

The 83ph Platform is strictly intended for individuals aged 21 years and above. 83ph does not knowingly collect personal data from persons under the age of 21. If 83ph becomes aware that personal data has been collected from an individual under 21, that account will be immediately suspended, all associated data will be deleted, and the matter will be referred to the appropriate authorities.

If you believe that a minor has registered on the 83ph Platform, please contact us immediately using the details in Section 12 so that we can take prompt action.

Changes to This Policy

83ph reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you by posting a prominent notice on the Platform or by sending an email to your registered address. The date of the most recent revision is shown at the top of this page.

Your continued use of the 83ph Platform following the publication of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the 83ph Data Protection Officer (DPO):

• Live Chat: Available 24/7 via the chat widget on the 83ph Platform.
• Email: [email protected]

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data rights have not been respected.